Exchange and Refund Policy
Cancellation, Exchange and Refund Policy
Order Cancellation
Customers may request an order cancellation within 24 hours of placing the order, provided it has not been processed or dispatched. Once an order has been confirmed, processed, or shipped, no changes or cancellations can be accommodated.
We reserve the right to cancel an order due to stock unavailability, pricing errors, unsuccessful payment authorization, or other operational circumstances. Where applicable, approved cancellations will be refunded in the form of store credit.
Exchanges and Returns
We aim to ensure that every order meets our quality standards. However, we do not offer returns or exchanges under normal circumstances. A conditional exchange may only be approved if the product received is faulty, damaged, or materially different from the item ordered.
To be eligible for an exchange:
The issue must be reported promptly after delivery, together with clear photographic or video evidence.
The product must remain unused, unwashed, and in its original condition and packaging.
The customer will be responsible for any applicable return and redelivery charges.
Sale and ready-to-ship products are not eligible for exchange unless received faulty or damaged.
Exchanges will not be accepted due to personal preference, minor colour variations caused by photography or screen settings, or damage resulting from washing, colour bleeding, fading, mishandling, or failure to follow the recommended care instructions.
Products are supplied according to the descriptions and measurements published on our website. Accessories used for styling or photography are not included unless specifically mentioned in the product description.
Please note that courier companies do not allow Cash on Delivery parcels to be opened before payment.
Delivery Refusal and Unclaimed Orders
No refund will be issued where a customer refuses to accept a dispatched parcel, provides incorrect delivery information, or remains unavailable during delivery attempts. Customers who repeatedly refuse or fail to receive orders may be restricted from placing future orders.
Customs Duties and Taxes
Customers are responsible for all customs duties, import taxes, and clearance charges. These charges are not included in the product or shipping price unless expressly stated otherwise.
Refusal or failure to pay the applicable customs charges will not make an order eligible for a refund, exchange, or compensation.